Answered By: Research support team Last Updated: Aug 03, 2018 Views: 15
You may receive an email notice from the library as a reminder that your items are due, overdue, available, or if a hold has been canceled.
Courtesy notices are sent out one week before books are due or 3 days before videos are due. Courtesy notices are not sent out for periodicals or reserve items.
Overdue notices are sent out once an item has been overdue for three days. We continue to send reminders that library material is overdue once a week for six weeks.
Item available notices are sent to inform that a book you have placed on hold is ready to be picked up at the library front desk. If you would like to have the book mailed to you through our document delivery service you can reply to the notice asking to have it mailed to your home address.
Cancelation notices are to inform that a hold that you have placed on one of our books has been canceled. This is often the result of a hold not being picked up before its expiry date. If you have any questions about your hold please reply to the notice and a staff member will respond.
Email notices are sometimes blocked by spam filters. Please note it is still your responsibility to ensure that library items are returned on time.
If you have any questions about your notice please reply to the email notice and a staff member will respond, or phone the library circulation desk at 250-391-2575 during regular library hours.
Toll free in North America (8:30 AM-8:30 PM, Pacific Time): 1-800-788-8028 and ask to be put through to the Library