Please contact Royal Roads Bookstore staff at rrubookstore@royalroads.ca for assistance with these issues:
Reissue product instructions for my eBook
Activating an un-activated redemption code
Refunds (if you have not activated your redemption code)
Refunds are typically not possible once you have activated your code. If you believe you have extenuating circumstances that might qualify you for an exception, pleace contact us and we can reach out to the publisher on your behalf to see if a refund is possible.
Contact the publisher of the eBook or digital resource for help with these technical issues:
Broken codes/codes that don't work
Difficulty redeeming the publisher code
Technical issues with use of the product (difficulty reading eBook, etc.)
You can contact the publisher directly using the link provided on the bottom of the product instructions sent to you when you purchased your eBook. If you need that email reissued, contact the RRU Bookstore.
Please feel free to reach out the the RRU Bookstore if you are struggling with any of these issues and we will do our best to assist.
Contact Us
Contact our Customer Service Desk Monday to Friday 9am to 4pm PST.
