Answered By: Research support team Last Updated: Mar 26, 2020 Views: 18
The library building is closed until further notice, but we are still responding to phone calls and emails.
Students can continue to contact the Library Monday through Saturday for assistance. We are working remotely, which means we are answering emails as well as meeting with students in online synchronous individual appointments. If you're a RRU student and you'd like to send us an email, please use the Ask the Library contact form to send us a private message. We'll respond privately to you and do our best to reply within our typical turnaround time of one business day.
Please visit Book an Appointment if you would like to schedule an online appointment for help with your research.
All appointments will occur in a BlueJeans online meeting room, which will allow us to have private synchronous conversations. You will receive the URL for the meeting room when you schedule the appointment. To help us ensure the privacy of all students, please wait to enter the meeting room until the time your appointment is scheduled to begin. If you want to test your access to the meeting room before the appointment, please do so outside regular hours of operation, and please leave the meeting room when you're done. During the meetings, our web cams may be off to help maximize bandwith for the meeting, so though you may not see us, we'll be there!
These are extraordinary times, and in advance, thank you for your patience and understanding as we do our best to support the health and safety of the Royal Roads' community. For information on how RRU is supporting students during the COVID-19 pandemic, including FAQs, please visit Royal Roads University's Response to COVID-19.
For more information on how to access other Library services during the COVID-19 pandemic, please visit RRU Library COVID-19 Response.
Toll free in North America (8:30 AM-8:30 PM, Pacific Time): 1-800-788-8028 and ask to be put through to the Library