Answered By: Research support team
Last Updated: Oct 23, 2017     Views: 10

Email notices are sent to remind library users when library materials are due.  Our notices are meant as reminders and we do our best to ensure that they arrive at their destination however they are sometimes blocked by spam filters.  It is still the library user’s responsibility to ensure that items are returned on time.  If you have any questions about your notice please reply to it and a staff member will respond.

Courtesy notices are sent out one week before books are due or 3 days before videos are due.  Courtesy notices are not sent out for periodicals or reserve items.

Overdue notices are sent out once an item has been overdue for three days.  We continue to send reminders that library material is overdue once a week for six weeks.

Item available notices are sent to inform that a book you have placed on hold is ready to be picked up at the library front desk.  If you would like to have the book mailed to you through our document delivery service you can reply to the notice asking to have it sent to you.

Cancellation notices are to inform that a hold that you have placed on one of our books has been cancelled.  This is often the result of a hold not being picked up before its expiry date.  If you have any questions about your hold please reply to the notice and a staff member will respond.